Money Back Guarantee
We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!
We Stand Behind our Products
If you’re not satisfied, we’re not satisfied. We stand behind our products, that’s why we offer a money-back guarantee for Visbiome products. Money Back guarantee is available for purchases through Visbiome.com, call center, and retail pharmacies nationwide.
Noteworthy Factors to Remember
Here are some key noteworthy factors to remember before you request or receive a refund.
- To receive a refund you need to include the original product package and any used product, the receipt or packing slip, and the shipper box (if applicable)
- You are responsible for the cost of sending these items to us and we will not refund you that cost.
- Your refund request must be postmarked within 60 days from the date the product was purchased.
- No requests from groups, clubs, or organizations will be honored.
- We will not honor incomplete submissions.
- We are not responsible for lost, late, or undelivered submissions.
- Refunds take 6-8 weeks for processing
This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time.